Booking Terms & Conditions
Garrick House Holiday Apartments, Port Douglas

Our aim at Garrick House is to ensure you have an enjoyable, relaxing and safe stay. Unfortunately we need terms, conditions and rules to support and manage your reservation, stay and the amenity of the property.

Definitions:

Amendment includes reduction in length of stay, changes to dates of arrival and/or departure, and change of room type.

Cancellation is the full cancellation of the reservation or a no show.

Direct Bookings are those reservations made via our website, email, telephone or in person.

Guest/s are the persons named on the booking confirmation and the members of their party.

High Season is from 15 May to 15 October, 15 December to 21 January, Easter and all Queensland, New South Wales and Victorian school holiday periods.

Low/Shoulder Season is that time of the year that is not High Season.

Partner Bookings are those reservations made on platforms hosted by online travel agents (e.g. booking.com) or through a third-party agent or provider.

Personal Information includes guest name, address, email, phone numbers, credit card, payment details and booking history.

Services include transfers (shared and private), tours and experiences, additional bedding and cots, additional cleaning, additional towels, apartment supplies and other incidental charges.

Check-In/Check-Out

  • Check-in time is from 2:00 PM onwards on the day of arrival.
  • Check-out time is before 10:00 AM on the day of departure.
  • Early check-in and/or late check-out requests are subject to availability and may incur additional charges.
  • Photo ID (Passport or Driver’s licence) may be required at check-in as additional booking security and a copy retained.

Booking and Payment:

  • You must be at least 18 years old to make a reservation
  • Booking requests made direct, by partner platforms or a third-party agent remain tentative until confirmed in writing (email) with a reservation number.
  • A validated credit card is required to secure a reservation.
  • For Direct Bookings, a deposit of 15% of the total reservation charge is payable at the time of making a reservation and will be charged to the guest’s nominated credit card. For bookings made on partner booking platforms or through third party agents, alternative payment terms and conditions may apply and will be specified at the time of booking.
  • Balance Due Date. The balance of the total reservation is payable:
    – 14 days prior to arrival date in high season, or
    – 7 days prior to arrival date in low/shoulder season.
  • Where the guest’s credit card has an expiry date prior to the balance due date or the card has been cancelled, it is the guest’s responsibility to provide updated valid card details.
  • Where the deposit or balance payment is not received by the due date, we reserve the right to cancel the booking and any payments received to date will be forfeited.
  • Any services (including transfers and tours) purchased prior to arrival or during the stay are payable prior to departure.
  • Additional charges such as lost keys, damage fees or excessive cleaning fees, may be applied at or after departure to the guest’s credit card.
  • Cash payments will not be accepted.
  • A guest may, by prior agreement, make payments by direct credit to our Statutory Trust Account. However, a valid credit card must still be held to confirm the booking. Where the direct credit payments are not received by the deposit or balance due dates, the guest’s nominated credit card will be charged the outstanding payments.
  • We reserve the right to alter any and all booking, payment and cancellation conditions; and will specify these changes on your booking confirmation.
  • We reserve the right to not progress a booking request, tentative booking or waitlisted booking to a confirmed booking for any reason.
  • In rare cases, we may also have to cancel or reject a booking or make adjustments due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on our booking engine (e.g. in terms of price, conditions) which we do not consider to be normal. If your booking is affected by an obvious error, we will notify you by email at the address you provided when you made the booking and will adjust the booking as appropriate, which may include increasing the price or cancelling the booking.

Amendment Policy

  • All amendments must be received in writing to our office via email (stay@garrickhouseportdouglas.com.au) and cannot be confirmed by phone.
  • Changes to booking dates, room type and apartment preferences are not guaranteed, and if accepted are subject to availability and any additional applicable charges.
  • For amendments prior to the balance due date, guests will incur a $50 amendment administration fee. This is charged at the time of actioning the amendment.
  • For amendments on or after the balance due date, this will constitute a cancellation of the original booking and the cancellation policy will apply.
  • Promotions / special offers cannot be honoured if they are no longer for sale at the time of the amendment.

Cancellation Policy

  • All cancellations must be received in writing to our office via email (stay@garrickhouseportdouglas.com.au) and cannot be confirmed by phone.
  • For reservations cancelled 30 days or more prior to arrival, the deposit paid will be fully refunded, less a $100 cancellation administration fee. This cancellation administration fee covers the cost of processing the booking, receipting the booking and banking the money, cancelling the booking from the reservation system processing refund via electronic medium, meeting bank charges and auditing regulations.
  • For cancellations made less than 30 days prior to arrival and before the balance due date, a cancellation fee equal to 15% of the total reservation (being the deposit held) will apply.
  • For cancellations made on or after the balance due date, a cancellation fee equal to the full reservation charge will apply.
  • The full reservation charge will apply for no shows.
  • No refunds will be provided for reduced stays once the full reservation has been paid.
  • For cancellations made on or after the balance due date, where we are able to rebook the apartment, we will provide a refund of those nights rebooked (at the lower nightly rate of what the guest paid or the rebooked guest paid), less a $100 cancellation administration fee.
  • Any refund will be processed in 7-10 business days less the applicable cancellation fee. Refunds will be processed on to the tender type (credit card or bank account) used to make the original payment.

Travel Insurance

  • We strongly recommend guests purchase travel insurance to minimise any loss should there be a need to cancel the booking or there are unplanned disruptions to your travels.

Conduct and Behaviour

  • Guests must always conduct themselves in a respectful manner.
  • Abusive and aggressive behaviour towards management, our staff and other guests will not be tolerated, will be reported to police and the booking cancelled.

Occupancy, Parties, Pets, Smoking and Amenities

  • The maximum occupancy for each holiday apartment is as specified in the booking confirmation.
  • Parties, events, and large gatherings are strictly prohibited.
  • Pets are not permitted at the property
  • Smoking (including cigarettes, e-cigarettes, cigars and vapes) is not permitted inside the apartments, on balconies, car park or in common areas. Guests found smoking at the premises will be subject to additional cleaning fees and may be asked to leave the property.
  • Excessive noise that disturbs other guests and the amenity of the property is not permitted.
  • The swimming pool and BBQ area are provided for the enjoyment of all guests. These facilities can’t be booked for exclusive use. Please refer to the digital compendium for full details on the use of the pool and BBQ area. Guests must abide by the pool rules as posted at the entry to the pool, including no glass. Children must be actively supervised in the pool area by a responsible adult, parent or guardian at all times.
  • Guests are responsible to remove all rubbish from your apartment and wash all dishes prior to departure. Please refer to the welcome letter and digital compendium for full details about rubbish and cleaning requirements.
  • Guests may have a limited number of visitors to their apartment and pool/bbq area. In-house guests shall always have priority access to our facilities.
  • Parking of one (1) guest vehicle is permitted in the designated parking area. Charging of electric or hybrid vehicles is not permitted.

Damages and Liabilities

  • Guests are responsible for any damages caused to the property, holiday apartment or its contents during their stay.
  • Guests may be charged an additional cleaning fee where the apartment is not left in a reasonably clean condition.
  • Any missing or damaged items will be charged to the guest’s credit card on file.
  • Guests are responsible for any costs related to Queensland Fire and Emergency Services call out fee resulting from a guest’s actions or activities resulting in fire alarm activation.
  • Garrick House and its management are not liable for any loss, theft, or damage to personal belongings or valuables during the stay.
  • The replacement cost of lost or non-returned keys at check-out will be charged to the guest’s credit card on file. This cost exceeds $50.00 per key.

Maintenance and Repairs | Liability Waiver

Maintenance and Repairs

  • Please report any maintenance issues or repairs needed in the holiday apartment promptly to management.
  • As apartments are privately owned, management will make every reasonable effort to address any reported issues in a timely manner.
  • Do not enter areas of the property where there is restricted access or the area is closed.

Damages & Liabilities

  • Guests acknowledge that the use of facilities, including the pool, is at their own risk.
  • Vehicles can be parked in the designated parking area at the owner/operators risk for the duration of your stay.
  • Garrick House and its management shall not be held liable for any accidents, injuries, or illnesses that occur during the stay.
  • Management takes no responsibility for the services delivered by third parties, including transfer, tour and experience operators.

Privacy Policy

  • We collect your personal information for the primary purpose of providing holiday accommodated and related services.
  • We obtain your personal information in many ways including in person, by correspondence, by email, from our social media accounts, via our website and partner booking platforms.
  • We may use your personal information for secondary purposes in circumstances where you would reasonably expect such use – e.g. transfer, tour and experience bookings.
  • You may update your personal information or unsubscribe for our mailing/marketing lists at any time by contacting us.
  • Your personal information will be stored in a manner that reasonably protects it from misuse and loss from unauthorised access, modification and disclosure.

Further Information

  • Refer to our digital compendium for further important information to support your stay.
  • Please observe all signage and directions of management.
  • Contact management at the property’s Reception desk.
  • After hours call out fees apply to requests for management attendance outside of published office hours.

By submitting a booking request, confirming a reservation with a deposit payment or staying at Garrick House Holiday Apartments, guests and their visitors agree to abide by these terms and conditions. Failure to comply with these terms may result in removal from the property and additional charges.